Casino / Live
This page sets out how totolive operates its platform, what governs your account access, and what applies when you use our services in Indonesia. Availability depends on local law and is accessible only where local regulations permit.
When you create an account with us, you enter into a direct relationship governed by these terms. We collect only the information needed to operate your account — your registration details, transaction records tied to DANA or ShopeePay deposits, and session activity relevant to account security. We do not sell your personal information to third parties. Your account data is held for as long as your account remains active, and for a retention period afterward as required by applicable rules. If you make a deposit using DANA or ShopeePay, the transaction reference is logged against your account wallet and visible in your transaction history after login. We update these terms when our operating conditions or applicable rules change. When that happens, we post the revised version at this address and note the effective date at the top of the document. Continued use of your account after a revision becomes effective means you have read the updated terms. If something here conflicts with local law in your region, the local law takes precedence. For anything unclear, our support team is the right starting point — details are in the contact section below.
Not everything that touches your experience falls under this policy. Understanding the boundary helps you know where to direct a question — to us, or to the relevant third party.
Login, registration, account suspension and closure are all governed directly by this policy. If you have a question about why your account status changed, these terms are the reference point and our support team can walk you through the relevant section.
Deposits and withdrawals processed through DANA or ShopeePay generate a record in your account wallet. The terms here cover how we hold and display that record. The payment provider's own terms govern the transfer on their side of the rail.
Game titles available in our lobby — including content from Joker, PG Soft, CQ9, PlayStar and Bigtime Gaming — are provided under those studios' own licensing arrangements. We make them accessible; the studios set the game rules and mechanics that apply inside each title.
Links to external pages, third-party wallet apps and any service not operated directly by us fall outside the scope of this policy. We are not responsible for the privacy or legal terms of those external services. Check their own documentation before using them.
You have concrete actions available to you at any point. Reviewing your own records is straightforward — log in and open the transaction history page to see every deposit and withdrawal tied to your account, including the DANA and ShopeePay entries with their reference numbers. If any detail in your account profile looks incorrect — a name spelling, a registered contact number — you can update it through the account settings page. Fields that cannot be self-edited for security reasons are flagged there, and you can submit a correction request directly to our support team with the relevant identity documentation. If you want to understand what data we hold about you, raise a data inquiry through the support contact route listed below. We aim to respond to all such requests within the timeframe our policy sets out, which is shown in the support section. Closing your account is also your right — the option is in account settings, and our support team can assist if the self-service step does not complete as expected.
Log in and open the transaction history page to see all activity, including DANA and ShopeePay deposit references, in full.
Update editable fields in account settings. For locked fields, submit a correction request to support with the required documentation.
Contact our support team to ask what personal data we hold. We handle each inquiry according to the response timeframe set out in this policy.
Use the closure option in account settings, or contact support if the step does not complete. Closure is processed in line with our retention rules.
If you have a question about this policy, your data, or an account action you cannot resolve through self-service, these are the direct contact routes. Choose the channel that suits the urgency of your question.
Open the chat widget from any page after login. Suitable for account-level questions and for clarifying which section of this policy applies to your situation.
Send a written inquiry to our support address listed in your account help section. Include your account reference number so we can locate your records quickly and respond accurately.
The help section in your account dashboard covers the most common policy questions — data requests, correction steps and closure procedures — with the current process shown for each.
We handle your account data with a consistent set of practices. Here is what that looks like across the areas that matter most to you.
Account records, including transaction logs for DANA and ShopeePay activity, are kept for the period your account is active and for the retention window required after closure. The exact duration is stated in the full policy document accessible from your account dashboard after login.
We use cookies to keep your session stable and to remember your account preferences between visits. You can adjust cookie settings through your browser. Disabling certain cookies may affect how account pages load, so check the cookie notice for specifics before making changes.
Access to your account is protected through credentials you set at registration. We do not ask for your password by chat or email. If you receive a message requesting login details, do not respond — report it through the live chat route immediately so we can flag the attempt.
If you want to request a change to how we handle your data, or if you want to understand a specific clause in this document, contact support via the email route. Include your account reference and the specific section you are asking about so we can give you a precise answer.
These are the questions we hear most often about account rights, data and policy contact. If your question is not here, the support routes in the section above are the next step.
Yes. We log every deposit and withdrawal linked to your account, including those made through DANA and ShopeePay. Those records appear in your transaction history after login. The payment provider's own terms govern the transfer on their side; our policy governs how we store and display the record on ours.
You can raise a data inquiry at any time through our support email route. Include your account reference number. We handle each request according to the response timeframe stated in the full policy document, which is accessible from your account dashboard after login.
Open account settings and edit the field directly. If the field is locked for security reasons, submit a correction request to support with the relevant documentation. We will update the detail after verifying your identity and the information you supply.
After closure, we retain your account records for the period required by applicable rules. The exact duration is stated in the full policy. You can request information about what we hold and when it is scheduled for deletion by contacting us through the email support route.
Yes. Availability and the scope of this policy depend on local law and the region you are accessing from. Where any part of this policy conflicts with applicable local law, local law takes precedence. We keep this policy accessible only where local regulations permit.
Contact us immediately through the live chat widget, which is available from any page after login. Do not share your password or any credentials in the chat. We will review your account activity and advise on the next steps to secure access.