totolive Privacy Policy: How We Handle Your Account Data
At totolive, your account data belongs to you — we collect only what we need to run your session, process your DANA or ShopeePay transactions, and keep your wallet secure. This policy explains exactly what we hold, why we hold it, and what you can do about it, with availability subject to local law and eligible regions in Indonesia.
Data collected only as needed
DANA & ShopeePay transaction records
Your right to review and correct
Contact support to raise any data question
DATA WE COLLECT
What totolive Holds and Why
When you open an account, we record the registration details you submit — your email address, chosen username, and any identity verification fields required at that stage. Each time you add funds through DANA or ShopeePay, our system logs the transaction reference, the amount, and the timestamp so your wallet balance stays accurate and disputes can be resolved against a clear record. Session data — your device type, browser version, and the pages you navigate inside the lobby — is collected automatically to keep the site working correctly on your screen. We do not sell this information to third parties. Cookies are used to maintain your login state and remember display preferences; you can adjust cookie settings through your browser at any time, though disabling certain cookies may affect how account pages load. Retention periods follow what is operationally necessary and what local law in Indonesia requires. Where a payment method such as DANA or ShopeePay is involved, transaction records are kept for as long as financial regulations in eligible regions mandate. Any data no longer needed for those purposes is removed from active storage on a scheduled basis.
DANA
Transaction references linked to DANA deposits are logged against your account wallet. These records let you verify every top-up in your transaction history and allow our support team to resolve any disputed amount quickly.
ShopeePay
ShopeePay payment entries carry a timestamp and reference code stored in your account. You can view these under your transaction history after login; contact support if an entry looks incorrect.
Account Login Records
Each login event is recorded with a device signal and timestamp. This record exists solely to flag unusual access patterns — it is not used for marketing profiling or shared outside the platform's security function.
POLICY SCOPE
Where This Policy Applies and What It Covers
This policy governs data that totolive itself collects and processes. It does not extend to third-party services you reach by following links away from our pages, nor does it cover the data practices of payment processors such as DANA or ShopeePay — those are governed by their own separate terms. The scope below outlines what is inside and what falls outside our responsibility.
Account Access
Data you submit when creating or updating your totolive account — email, display name, verification fields — falls fully within this policy. We control how it is stored, who can view it internally, and how long it is kept.
Wallet Transactions
Payment references generated when you move funds through your account wallet are recorded by totolive for balance and dispute purposes. The payment processor side of each transaction is subject to DANA's or ShopeePay's own privacy terms, not ours.
Site Content & Session Data
Browsing data collected while you navigate the lobby — pages opened, session length, device type — is covered here. We use it for site performance only and do not combine it with external ad-tracking systems.
Third-Party Services
Links to external pages, embedded payment flows handled outside our domain, and any identity-verification partner operate under their own policies. We cannot control or be held responsible for how those external parties handle your data.
YOUR DATA RIGHTS
Actions You Can Take Under This Policy
You have practical control over the information totolive holds about you. Start with your account dashboard after login — the profile section shows the details we have on record, and you can edit your display name, email address, and notification preferences directly from there without needing to contact anyone. If you spot a transaction entry that does not match what you remember — for example, a DANA deposit reference that looks wrong — raise it through the support channel and we will compare it against our records. Requests to review what data we hold, correct inaccuracies, or ask about how long something is kept can be submitted via the contact path in the support section below. We aim to respond within a reasonable period; response time depends on the nature of the request and the verification steps involved. Availability of certain data rights may depend on local law and the eligible region your account is registered under.
Review Your Records
Log in and open the profile or transaction history page. Your stored details, wallet history, and session preferences are visible there — no support ticket needed for a basic check.
Correct Account Details
Update your email or display name directly in the account settings fields shown after login. For fields that are locked — such as identity-verification entries — submit a correction request through support with the accurate information.
Raise a Data Question
Any question about what we hold, why we hold it, or how long it stays can be sent through our support contact. State clearly which data point you are asking about so we can locate the right record quickly.
Request Data Removal
Where local law in Indonesia permits, you may request that we remove data no longer needed for active account or regulatory purposes. We will confirm whether the request can be fulfilled and explain any legal retention obligation that applies.
CONTACT FOR PRIVACY
How to Reach Us About This Policy
If something in this policy is unclear, or you want to act on a data right, our support team handles privacy-related questions through the channels below. Have your account username ready when you write — it helps us find the relevant record without asking you to repeat details.
Live Chat
Open the chat widget from any page while you are logged in. For privacy questions, briefly describe the data point in question — for example, 'my DANA transaction from last week shows an incorrect amount'. The team can pull the record during the session.
Email Support
For detailed data requests — correction, removal, or a full account data summary — email is the clearest path. Include your registered email address and a description of what you need. We respond when the request has been reviewed and the applicable steps confirmed.
Account Help Page
The help section in your account dashboard covers common data and privacy questions with step-by-step paths. Check there first — many requests, such as updating contact details or adjusting cookie preferences, can be resolved without waiting for a reply.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
Protecting account data is part of how we keep the platform working reliably for you. The steps below cover the main areas of our data practice — from cookie use to how we handle access requests — so you know what to expect and where to find each control.
Cookie Management
We use cookies for login-state maintenance and display preferences. Non-essential cookies can be switched off through your browser settings. A banner on first visit gives you the choice to accept or limit cookie categories before we set any beyond the functional minimum.
Account Security Practices
Each login event is logged with a device signal so unusual access patterns can be flagged. If you notice a login you did not make, report it immediately through support so we can review the record and lock the session if needed.
Retention and Deletion
Data is kept for as long as it is needed to operate your account or meet financial record obligations that apply in Indonesia. Once those periods pass, records are removed from active storage. Transaction references for DANA and ShopeePay follow the retention rules for payment data.
Policy Updates
When this policy changes, the updated version is published at this page path. Continuing to use the account after a published update means the current policy applies to your data. For material changes, we aim to notify you through your registered email before the change takes effect.
PRIVACY QUESTIONS
Frequently Asked Questions About This Policy
Below are questions we receive most often about how totolive handles account data, what rights you have, and how to take action. If your question is not covered here, the support contact paths in the section above are the next step.
What personal data does totolive collect when I open an account?
We collect the details you submit during registration — email address, username, and any identity fields shown at that step. Once you start transacting, DANA and ShopeePay payment references, amounts, and timestamps are also recorded against your account wallet for balance accuracy and dispute resolution.
Does totolive share my data with third parties?
We do not sell your data. Payment processors like DANA and ShopeePay receive only what is necessary to complete a transaction, and they handle that portion under their own privacy terms. We do not share account data with advertising networks or external profiling services.
How can I see what data totolive holds about me?
Log in and open the account dashboard. Your profile section and transaction history show the main data points we have on record. For a more detailed summary, submit a request through live chat or email support with your account username so we can locate the full record.
Can I request that totolive corrects or removes my data?
Yes. For editable fields — like email and display name — make changes directly in account settings after login. For locked fields or removal requests, contact support with the specific correction needed. Data subject to financial retention obligations in Indonesia may not be removable until the required period expires.
How long does totolive keep my transaction records?
Transaction records, including DANA and ShopeePay payment references, are kept for as long as operational and financial-record obligations in eligible Indonesia regions require. Once those periods end, the records are removed from active storage. You can ask support about the retention period for a specific record type.
What happens to my data if I close my totolive account?
On account closure, data no longer needed for active service is moved out of live systems. Records subject to legal or financial retention requirements — such as payment transaction logs — remain in archived storage for the period mandated by applicable local law before being deleted. Contact support for details specific to your account.
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